Speed sells. Slow replies don't.
An enquiry goes cold within minutes, not days. When you reply decides whether you get the work.
Reply to an online lead within the hour and you are 60 times more likely to qualify it than if you wait a day.2
The odds of qualifying a lead fall 21-fold when the reply comes after 30 minutes instead of 5.3
of UK consumers will hang up within 60 seconds and call a competitor. Only 26% will wait longer than a minute.5
Customers don't keep office hours.
They expect an answer whenever they ask, and they expect it faster every year.
of consumers expect customer service to be available 24/7.4
expect faster responses than they did a year ago.4
of consumers would already choose an AI agent over waiting for a person, rising to 37% among Gen Z and millennials.12
of the UK's 5.7 million businesses have no employees besides the owner.6
So when a customer messages while you're with a client, on a job or asleep, who answers?
A conversation turns a visitor into a customer.
A contact form waits for people to come to you. A chatbot starts the conversation, answers the question and takes their details while they're still interested.
Website visitors who chat with you first are 82% more likely to become customers.7
And those customers are worth 13% more to the business.7
What are missed enquiries costing you?
Enter your own numbers. We don't assume anything.
Cheaper by the conversation.
Answering the same questions by hand costs time you could spend on paid work.
The average cost of handling a customer contact through a live channel compared with self-service. That's 80 times more.8
Every month, poor customer service costs UK organisations £6.8 billion in lost productivity. Employees spend an average of 3.3 days a month dealing with service failures.9
Your customers are already used to it. So are your competitors.
of UK adult internet users used a customer-service AI chatbot in the past 12 months.10
The share of UK businesses (10+ employees) using AI has almost tripled since late 2023.11
“But my customers want a real person.”
Some of them do, and they're right to. That's why Deskee was built this way.
of customers would prefer companies didn't use AI for service. Their biggest fear is that it will be harder to reach a human.13
A bad bot traps people. A good one answers the easy questions instantly and gets out of the way for the rest.
Deskee hands over to you.
When a question needs a person, your team is alerted and joins the chat live, or replies by email, with the whole conversation already in front of them.