CHIPPENHAM, Wiltshire — 5 October 2026 — Deskee Ltd today launched deskee.io, an AI customer-service assistant built for small and medium-sized businesses. Owners point it at their website, documents or FAQs, paste one line into their site, and within minutes have a chatbot that answers customer questions around the clock — and passes the conversation to a member of staff when a question needs a person.
For most small businesses there's no one on the front desk at 9pm on a Sunday, and the same handful of questions — opening hours, delivery areas, prices, "do you do X?" — fill the inbox every week. Deskee answers those in seconds, at any hour, and turns quiet-hours visitors into leads by taking their name, number and what they need.
What it does
- Answers from the business's own content. It learns from the company's website, documents and FAQs, and won't invent answers — if something isn't covered, it says so and offers a person.
- One bot, every channel. The same assistant answers on the website, by email, on the phone, on Telegram and by SMS, with one shared history. Set it up once and switch on whichever channels the business uses. On the phone it answers callers out loud and puts them through to a member of staff when they need a person.
- Hands over to a human. The business decides what triggers a handoff — a complaint, a tricky question, a request to speak to someone. Staff are notified and step into the same chat from a service desk showing every open conversation, so the customer never starts again.
- Gets better as it goes. Continuous Learning™ turns each answer a team member gives into a new answer the bot can use next time.
- Does the task, not just the talking. It can book an appointment, check an order or call the business's own systems mid-conversation.
- Speaks the customer's language. It detects each visitor's language and replies in it — one bot for everyone.
- Works inside the page, not just beside it. A Page Copilot™ sits inside a business's own form and fills in the fields as the visitor describes what they need.
- Set up by AI assistants, too. Owners can ask Claude or Cursor to build, style and run their chatbot through Deskee's MCP server, and developers can connect their own apps through the Deskee API.
From the founder
“Small businesses can't staff a front desk around the clock, and the enquiries that arrive late in the evening are often the ones that get lost. Deskee gives them an assistant that knows their business, answers in seconds and — just as important — knows when to hand a customer to a real person. We built it so a bakery or a plumber can set it up over a cup of tea, not as a six-week IT project.”
— Adrian Latham, founder, Deskee
Pricing and availability
deskee.io is available today at deskee.io. No code or technical set-up is needed.
- Free — one chatbot with every feature and built-in AI for 25 conversations a month. No card needed.
- Pro — £25 a month, or £250 a year with 2 months free. Built-in AI with 250 conversations a month included, unlimited chatbots and teammates on extra seats.
- Enterprise — custom integrations and automations, deployed on the customer's own infrastructure or a dedicated AWS stack.
Prices are also available in US dollars and euros.
About Deskee
Deskee Ltd builds AI customer-service tools for small and medium-sized businesses. The company is based in Chippenham, Wiltshire, and registered in England and Wales under company number 17496637.
Media contact
Adrian Latham, founder — hello@deskee.io. Interviews, demo accounts and further images are available on request.
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