Your AI front desk, with a human one step behind

Answer customer questions around the clock, and hand over to your team when it matters.

Live in minutes, no code Website, email, phone, Telegram & SMS Built-in AI — no separate bill Your content and data stay yours
Why it matters

The first business to reply wins the customer

Your customers ask questions in the evening, at weekends and while you're busy with other work. Here's what happens when nobody answers.

70%

of UK consumers are likely to choose the business that responds first. Only 23% keep trying if they hear nothing back.

Moneypenny survey of 5,000 UK consumers, 2026
60×

more likely to qualify an online lead when you reply within the hour rather than the next day.

Harvard Business Review
37%

of UK consumers will hang up within 60 seconds and call a competitor instead.

YouGov, 2,046 UK adults, 2026
Open all hours

Customers don't keep office hours. Your chatbot doesn't have to.

74%

of consumers expect customer service to be available 24/7.

Zendesk CX Trends 2026
75%

of UK businesses have no employees besides the owner. So who answers while you're on a job?

Department for Business and Trade, 2025
82%

more likely to become customers when website visitors have chatted with you first.

Intercom, analysis of 20 million chat messages

What are missed enquiries costing you?

Enter your own numbers.

5
30%
£250
Revenue walking away each year
£19,500
5 × 30% × £250 × 52
Deskee Pro costs £250 a year. It pays for itself if it wins 2 customers a year.

See all the numbers and sources →

See it built

Watch a chatbot come together

Scroll on to see each piece slot into place: the same steps you'll take in the dashboard, in about ten minutes.

01 · Pick a theme

Start from a ready-made look

Coordinated colour schemes for light and dark. Click one and the whole chatbot changes with it.

03 · Make it yours

Then fine-tune everything

A face and a name, a wallpaper, the languages it speaks, where it sits on the page and how it opens.

  • Bella · Harbour Bakery
  • Wallpaper
  • Welcome message
  • English · 中文
  • Bottom right · Extended pill
05 · Handoff

A human one step behind

When it matters, a teammate joins the same conversation. What they say becomes a new answer for next time.

07 · Go live

One line on your site

Paste it once and your chatbot is live. Email, phone, Telegram and SMS connect in a couple of clicks too.

<script src="https://deskee.io/js/chatbot.js" data-deployment-id="3f6c2a1e…" async></script>
Your chatbot
Bella
Assistant
Harbour Bakery
Online
Type your message…
English
Powered bydeskee.io
It starts empty

Every chatbot begins as a blank frame

Keep scrolling to watch one come together.

02 · Or match your website

One click, and it looks like you

deskee reads your site's brand colours and font and paints the chatbot to match.

Match my website's look
 + Lato
04 · Knowledge

Answers from what you already have

Point it at your website, upload PDFs, paste your FAQs. Every reply comes from your own content.

06 · Any language

Translated automatically, both ways

Visitors chat in their own language and Bella answers in it. Sam keeps writing as usual; the visitor reads every reply in Chinese.

Yours, built by you in minutes

Everything you just watched takes a few clicks in the dashboard. No coding.

Watch the whole series →

1

Point it at your content

Give deskee your website address, or upload documents and a list of FAQs. It reads them and learns how your business answers.

2

Switch on your channels

Paste one line into your website and you're live. Add email, phone, Telegram or SMS whenever you're ready: pick the ones your customers use, each in a couple of clicks.

3

It sharpens as it goes

Every time you or a teammate steps in to answer something, Continuous Learning™ turns it into a new answer — so the bot handles it alone next time.

What it does for you

One chatbot, or a whole team of them

Run a single bot for the business, or one for each customer segment and channel — every one trained on your own website, docs and FAQs, so the answers are yours, not generic.

Answer questions around the clock

Opening hours, delivery areas, returns, "do you do X?" — answered in seconds, at 2am or 2pm.

Turn quiet hours into leads

It captures names, numbers and what each person needs, so you start the day with a list of prospects — not a trail of missed chances. It can text you each one as it comes in, and text the customer a confirmation.

Do the task, not just talk about it

With tool calling it books the slot, checks an order, pulls a quote or hits your API — live, mid-conversation. Connect your booking tool, store or CRM on a paid plan.

Turn browsers into buyers

It recommends the right product, compares options and answers "which one do I need?" so more visits end in a sale.

Clear the repetitive email

The bot handles the questions you answer ten times a week, so your inbox is only the things that genuinely need you.

Bring in a human at the right moment

When someone needs a person, you or your team are pinged — by email, browser alert or text message — and step straight into the same chat — from a service desk with a live monitor of every open conversation and a queue of who's waiting.

Every channel, one setup

The same bot answers on your website, email, the phone, Telegram and SMS — set it up once and switch on whichever ones you use, with one shared history. On the phone it talks callers through their questions and puts them through to you when they need a person. Facebook Messenger is awaiting Meta's approval, and WhatsApp and TikTok are coming soon.

Meet customers in their language

It detects each visitor's language and replies in it — one bot covering everyone, no separate setup per language.

Fill in the form for them

A Page Copilot™ lives inside your own form, not a floating chat bubble — visitors describe what they need and it fills the fields in live.

Never out of date

It re-reads your website every day or week, so new prices, stock and opening hours reach the chatbot without you lifting a finger, and nobody is quoted last month's price. Reading your Facebook posts, like this week's special, is awaiting Meta's approval.

Set it up by asking your AI

Use Claude or Cursor? Connect it to Deskee and say "set up a chatbot for my bakery from my website". It builds, styles and tests the chatbot for you: minutes of your time, not an afternoon.

Put it inside your own apps

Our API puts the same chatbot in your own app, booking system or automations, with the same knowledge and handoff to your team. One setup, answering customers wherever they are.

Built-in AI, or bring your own

The AI comes built in

Every plan comes with built-in AI — 25 conversations a month on Free and 250 on Pro, included in the price, no separate account or bill.

As you get close to the limit we let you know, and on Pro you can top up in a click; if you don't, the chatbot simply switches to taking the visitor's details, or a teammate picks the chat up live, so nothing is missed.

Prefer a specific model?

Connect your own ChatGPT, Claude or Gemini account on any plan and pay that provider directly instead — bring your own key and we never meter it.

Running your own model, or a self-hosted one?

Point Deskee at its endpoint and your chatbot will use that instead.

OpenAI
Anthropic
See it in action

A dashboard built for real support work

Every screen your team actually lives in — from training the bot to watching conversations happen live.

Train it on your website

Point it at your site and the AI turns your existing pages into a ready-to-use knowledge base — no copy-pasting required.

Match your brand exactly

Full control over colour, typography and layout, so the widget looks like it was built in-house.

Make the first impression count

Choose from ten launchers — a speech bubble, pull-out drawer, extended pill, message preview and more — then fine-tune the label, colours and when it appears.

Deploy to every channel

One chatbot on your website, email, phone, Telegram and SMS, and in your own apps through our API: set up once, with every conversation in one shared inbox. Messenger and WhatsApp are on the way.

Read every conversation

Full transcripts with live translation, so language is never a barrier for your team.

Watch it live

A real-time wall of every open conversation across your chatbots, at a glance.

Jump in when it matters

Escalated conversations queue for a human, ready to claim the moment they need one.

Know what's working

Conversation volume, handoff rates and response health, tracked automatically.

Embed AI inside the page itself

A Page Copilot™ isn't a chat bubble bolted to the corner — it's wired directly into a form on your page, field by field, so it can actually fill it in.

Multilingual support

Chat with anyone, in their language — yours never changes

Auto-translation on the Service Desk lets your team reply in the language they already work in, while every visitor reads, writes or speaks in their own.

Visitors can type or speak, in their own language

No special setup on their side — they pick a language from the widget and type or talk to the bot exactly like anyone else.

Type or speak your reply, in your own language

Write or record your reply in the language you work in and preview exactly what the visitor will see or hear before you send it.

Never leaves someone stuck

When the bot can't help, a person can

Set what should trigger a handoff — a tricky question, a complaint, a request to speak to someone.

Your team gets notified by email or webhook and works from a service desk: a live monitor of every open conversation and a queue of those waiting for a person.

They take over the chat with the full history in front of them, and the customer never has to start again.

Right now, missed enquiries could be costing you £19,500 a year.

Based on your numbers: 5 × 30% × £250 × 52. Deskee Pro costs £250 a year. Change your numbers

Pricing

Pro is £25† a month, built-in AI included.

Pay monthly and cancel any time, or pay £250† for the year and get 2 months free. Either way it covers 1 seat, unlimited chatbots and 250 AI conversations a month.

Extra seats are £6†/month on monthly billing or £60†/year on annual — a seat is one person on your team who can watch conversations and jump in live — and if you add one part-way through a billing period you only pay for the time left.

There's a free plan too: the same chatbot with built-in AI for 25 conversations a month, and no card needed.

Free

The full product, built-in AI included. No card, nothing to set up.

£0 / forever
1 seat & 25 AI conversations / month included
  • 1 chatbot
  • Trained on your website
  • Built-in AI — 25 conversations / month included*
  • Every channel and feature — tools, languages, phone, texts & API
  • Hand off to a human on your team
  • Continuous Learning™ — gets smarter with every handoff

*When the 25 are used up, the chatbot switches to taking the visitor's details until the next month, so nothing is missed. Prefer your own ChatGPT, Claude or Gemini account? Connect it on any plan and it's never metered.

Most popular

Pro

For businesses whose chatbot is busy: more conversations, more chatbots, more of the team.

£250† / year
2 months free · 1 seat & 250 AI conversations / month included
£25† / month
Cancel any time · 1 seat & 250 AI conversations / month included
  • Everything in Free
  • Built-in AI — 250 conversations / month included
  • 1 seat included · add teammates from £5†/seat/mo
  • Unlimited chatbots
  • Top up whenever you need more conversations
  • Remove the "Powered by Deskee" credit

We flag it as you near 250 conversations — top up in a click, or the bot falls back to taking the visitor's details or a live teammate. Extra seats can be added any time and are pro-rated for the rest of your billing period.

† No VAT is added — the price shown is the price you pay.

Enterprise

When you need deskee wired deep into how the business runs.

Custom
Scoped per project · invoiced · SLA-backed
  • Everything in Pro
  • Custom integrations with your systems, built by us
  • Bespoke automations designed with your team
  • We deploy and manage it on your own cloud or bare-metal infrastructure, or run it for you on a dedicated AWS stack
  • Uptime & response-time SLA, invoiced billing
  • Dedicated onboarding & a named contact

Starts with a scoping call — we map your systems and agree deliverables first.

Questions

The things people ask us first

Do I need to know how to code?

No. You add one line to your website — most site builders have a spot to paste it, or you can forward it to whoever manages your site. Everything else is done from a simple dashboard.

Which AI does it use?

Every plan comes with built-in AI, so there's nothing to set up. Today that's AI models from OpenAI (the company behind ChatGPT) or models run for us by Amazon Web Services in London (Amazon Bedrock). Neither uses your conversations to train their models. We may move between them, or to newer models, as better ones come out, and we'll tell you before adding a new provider. If you'd rather choose for yourself, connect your own ChatGPT (OpenAI), Claude (Anthropic) or Gemini (Google) account on any plan.

How much will the AI cost me?

Built-in AI is included in the price — 25 conversations a month on Free and 250 on Pro, nothing extra to pay. If you connect your own AI account instead, you pay that provider directly.

What happens when I run out of conversations?

We notify you as you get close, so there's no surprise. On Pro you can top up more conversations in a click — any you don't use carry over to the following months and are only drawn down once each month's included 250 are gone. On Free, upgrade to Pro for 250 a month. If you'd rather do neither, the chatbot keeps working but switches to taking the visitor's name and message — like a contact form — so you never lose an enquiry, and your included allowance resets at the start of your next month.

What counts as a conversation?

One chat session with one visitor, however many messages go back and forth. If the same person comes back later that's a new conversation.

What can the chatbot actually answer?

Anything that's on your website, plus any documents or FAQs you add. It won't invent answers — if something isn't in your content, it says so and can pass the person to you.

Can it hand over to me or my team?

Yes. You decide what triggers a handoff, and your team is notified and can jump into the same conversation.

What's a "seat"?

A seat is one person on your team who can log in to watch conversations and reply live. The chatbot itself runs for every visitor regardless of seats — you only add seats for the humans who want to step in. Pro comes with 1 seat; extra seats are £6† / month on monthly billing or £60† / year on annual, and if you add one part-way through a billing period you're only charged for the time remaining.

Is my data safe?

Your content and conversations are yours. We don't sell data or use your conversations to train anyone else's model. See our privacy policy for the detail.

Can I cancel?

Any time. The free plan stays free for as long as you want it. Pro is billed monthly or annually — when you cancel, Pro keeps running until the end of the month or year you've paid for, then your account moves to Free.

Which channels does it work on?

Your website, your email inbox, the phone, Telegram and SMS today — one chatbot can answer on any or all of them, set up once and switched on channel by channel when you're ready, with a single shared history. Phone and SMS use your own Twilio number, so Twilio bills you for the calls and texts. Text alerts and confirmations are different: Deskee sends those for you, with no Twilio account needed. Facebook Messenger is awaiting Meta's approval, and WhatsApp and TikTok are coming soon. You can also run several chatbots — say one per brand, region or customer segment — each with its own content and tone. And every bot detects each visitor's language and replies in it, so you don't need a separate one per language.

Can I set it up from Claude, or connect my own apps?

Yes. Connect an AI assistant such as Claude or Cursor to Deskee and just ask it: "Set up a chatbot for my bakery from my website and match my colours." It builds the chatbot, adds what it should know, styles it and gives you the code to paste into your site. Developers can do the same, and connect their own apps and systems to the chatbot, through our API.

Can it send text messages?

Yes. Your chatbot can text you or your team when someone leaves their details or needs a person, and text customers a confirmation, say for a booking or a pre-order. Texts come from your business's name and you don't need a Twilio account: they're paid for with SMS credits, from £10 for 100, and credits don't expire. Texts go to UK mobile numbers for now.