- hello@deskee.io
- Reply time
- Usually within one working day (UK time)
- Step-by-step guides
- Sign in, then open Help in the menu
The Deskee app (iPhone, iPad and Android)
The app puts your chatbot's handoffs in your pocket: when a customer needs a person, your phone buzzes and you can join the chat from the notification. Chatbots, billing and settings are still managed on deskee.io.
How do I sign in?
Enter the email address you use for Deskee and we'll email you a 6-digit code; there's no password. The app is sign-in only, so if you're new, start free on deskee.io first. Teammates need an invite from the account owner before they can sign in.
My sign-in code hasn't arrived
Check your spam or junk folder for an email from Deskee, and make sure the address you typed is the one you use for Deskee. Codes expire after 10 minutes, so if it's been longer, ask for a new one.
I'm not getting notifications
- Check that notifications are allowed for Deskee in your phone's Settings.
- Make sure you're signed in to the app with the same account your chatbot belongs to.
- You're notified when your chatbot hands a conversation to a person, and when a customer replies in a chat you've joined; chats the bot is handling on its own don't buzz.
- Testing it yourself? Chatting with your own bot in a browser where you're signed in to Deskee counts as a preview, and previews never alert anyone. Use a private or incognito window instead.
Why does the app ask for my microphone, camera or photos?
Only when you use a feature that needs them: the microphone when you tap it to reply by voice, and the camera or photos when you add a profile photo. A voice reply is turned into text, and the text is what your customer sees; the recording isn't kept.
How do I sign out or switch account?
Open the You tab and tap Sign out, then sign in with the other email address. Signing out also stops notifications on that device.
Your account
Changing or cancelling your plan
Sign in on deskee.io and open your account to change plan, add seats or chatbots, or buy more AI conversations. The app doesn't sell anything. If you'd like help, email us.
Deleting your account or data
Email hello@deskee.io from your account's email address and ask us to delete it. We'll delete your account, chatbots and conversations within 30 days, keeping only the records the law requires, such as invoices. If you're a teammate, the account owner can also remove you. Your full rights are in our privacy policy.
Reporting a problem
Tell us what you were doing, what you expected and what happened instead. A screenshot helps, and so does knowing whether it was on the website or in the app, and which phone or browser you were using.